Not a perfect fit? Explore our return and exchange policies and procedures to make your shopping experience stress-free.
We want you to be completely satisfied with your Hardcore Italians purchase! If you’re not happy, you can return most items within 14 days of delivery. To be eligible for a return:. Refunds will be issued to your original payment method once the retu
Returning an item is easy! We offer a Returns & Exchanges Portal to streamline the process. Here’s how to return an item:. Please ensure the item is unworn, unwashed, and in its original condition with all tags attached. Returns must be initiated wit
We want you to get the perfect item! To exchange an item for another size, style, or color, please use our Returns & Exchanges Portal. Here’s how it works:. Exchanges must be initiated within 14 days of delivery, and the item must be unworn, unwashed
We do not allow returns, exchanges, or store credit on the following items:. Non-returnable products are always marked in the product description under the "Shipping + Returns" section. Please review this information before completing your purchase.
Once we receive your returned item, it typically takes 7-14 business days to process the return. After the return is processed, refunds will be issued to your original payment method. If you’re exchanging an item, you may qualify for instant credit a
Yes, customers are responsible for return shipping costs unless the return is due to a mistake on our part, such as receiving the wrong item or a damaged product. For the most seamless process, use our Returns & Exchanges Portal, which provides a pre
We’re sorry to hear your item arrived damaged or defective! If this happens, please notify us immediately by emailing [email protected]. To help us resolve the issue quickly, include the following in your email:. Once we review the photo a
You have 14 days from the date of delivery to return or exchange an item. To ensure eligibility, items must be unworn, unwashed, and in their original condition with all tags attached. Some items, like preorder or sale items, may be final sale and no
All returns are issued as store credit for the subtotal of your order. We do not provide credit card refunds. Store credit will be applied to your account once the return is processed, allowing you to use it toward a future purchase. For more informa
We currently do not offer international exchanges. However, we’re happy to accept returns for store credit. If you need a different size, you will need to place a new order for the correct size and return the original item for store credit. Internati
Yes! If you are unhappy with the size or would like a different style, we are happy to exchange this for you!
Yes, we offer extended returns for the holiday season! All eligible U.S. purchases made between November 14th and December 24th can be returned or exchanged until January 15th of the following year. Purchases made after December 24th will follow our
Using store credit is easy! Store credit is automatically applied to your account once your return is processed. When you’re ready to make a new purchase:. If you don’t see your store credit at checkout or have any questions, please email us at conta
Store credit is typically issued within 1-7 business days of receiving your returned item. You’ll be notified via email once the credit has been applied to your account. If you haven’t received your store credit after this timeframe, please contact u
If you change your mind after initiating a return, you can cancel the request as long as the return package has not been shipped. To cancel your return request, please email us at [email protected] with your order number and the details of
Yes! If you’ve received a gift and need to return it, you can use our Gift Return Portal. Here’s how it works:. If you need assistance with the gift return process, feel free to contact us.
If you received the wrong item in a gift order, we’re here to help! Please email us at [email protected] with:. Once we review the issue, we’ll work to send you the correct item or provide store credit.
Items must be unworn, unwashed, and in their original condition to be eligible for a return. Unfortunately, we cannot accept returns for items that have been used or damaged after delivery. If you’re unsure about your item’s eligibility, please email
Final sale items, such as seasonal merchandise or items marked “Final Sale” in the product description, are not eligible for returns or exchanges. If you believe your item is defective, email us at [email protected] with photos and your or