A step-by-step guide to ensure your ordering process is smooth. Learn about payment options and the nuances of applying discounts.
Shipping costs are calculated based on several factors to ensure you get the best possible rate. These factors include the delivery location, the shipping service you choose, and the weight of your items. We want you to know that Hardcore Italians do
Tracking your order is easy! Here are two simple ways to do it:. Use Our Tracking Link. Check Through Your Account. Still have questions? Feel free to contact us for further assistance!
Once you place your order, you’ll receive a confirmation email at the address you provided during checkout. This email will include your order number, a summary of the items you purchased, and the total amount charged. If you don’t see the confirmati
Your order number is included in the confirmation email sent to you after completing your purchase. Check your inbox for an email from Hardcore Italians with the subject line "Order Confirmation.". If you have an account with us, you can also find yo
Once an order is placed, we begin processing it right away to ensure fast delivery. Because of this, we’re unable to guarantee changes to the style, color, or size after the order is submitted. If you need to make an adjustment, please contact us as
We understand that plans can change! If you need to cancel your order, please contact us as soon as possible. Orders can only be canceled if they haven’t already been processed or shipped. Once an order is in the shipping process, we’re unable to can
A Pre-Order item is a product you can purchase before it’s officially in stock. Pre-orders reserve your item so you’re guaranteed to receive it as soon as it becomes available. Shipping timelines for pre-order items are noted on the product page, so
Occasionally, due to high demand, an item may sell out before our online inventory updates. In these cases, we’re unable to fulfill the affected order. If your order is canceled for this reason, you will receive a full refund for the unavailable item
Yes, you can place an order over the phone! Call us at (630) 345-8847, and we’ll be happy to assist you. If we’re unable to answer, please leave a message with your name and phone number, and we’ll get back to you as soon as possible.
If you didn’t receive your order confirmation email, here are a few steps you can take:. If you’ve checked and still can’t find it, don’t worry! Please contact us with your name and order details, and we’ll be happy to assist you.
Yes, Hardcore Italians is proud to offer wholesale opportunities! To apply, please fill out this form. Once your application is submitted, please allow 1-3 business days for us to respond by phone or email. If you have any questions in the meantime,
If your order has not yet shipped:Please contact us immediately with your order number and the updated shipping address. Our team will do their best to update the address before the order is processed. If your order has already shipped:Unfortunately,
If your tracking information shows that your package was delivered but you haven’t received it, it’s possible the carrier marked it as delivered prematurely. Occasionally, tracking updates may indicate 'delivered' a day or so before the actual drop-o
We’re sorry to hear you received the wrong item in your order and apologize for any inconvenience this may have caused. At Hardcore Italians, we’re committed to resolving such issues quickly and efficiently. If this happens, please email us at contac
A small number of items in our store are marked as preorder items, meaning they are printed after you place your order. These items are clearly indicated in the product’s details on the buying page. If your order includes both regular and preorder it
We’re sorry to hear that an item is missing from your order, and we apologize for the inconvenience. Thankfully, this doesn’t happen often, but if it does, rest assured that we’ll make it right. For the fastest resolution, please email us at contact@
We currently ship all orders through the United States Postal Service (USPS). Shipping costs vary based on the weight of your order and the delivery location. The exact shipping cost will be calculated automatically at checkout, so you’ll know the to
Yes, we ship internationally!. Shipping costs and delivery times will vary depending on the destination. The exact cost will be calculated at checkout based on your location and the weight of your order. For more information about international shipp
Most orders are shipped within 24 hours. Once shipped, delivery typically takes an additional 1-3 business days, depending on your location. In most cases, you can expect to receive your order within 2-4 business days after placing it. For items mark
Once an order has been placed, payment information cannot be updated. If there’s an issue with the payment, please contact us as soon as possible, and we’ll assist you in resolving it. If the payment fails, the order will not be processed, and you ca
If your package is returned to us due to an incorrect address or delivery failure, we will notify you by email. You can choose to have the package reshipped to an updated address or request a refund for the item(s). Please note that additional shippi
We do not currently offer expedited shipping as a standard option. However, we occasionally make expedited shipping available during holidays or special promotions. If expedited shipping is offered, it will appear as an option during checkout. For an
Our Rush Processing option allows you to prioritize your order for faster handling. When selected, your order will be processed and shipped ahead of non-rush orders. Please note that Rush Processing does not affect the shipping speed itself—it only e
At this time, we do not offer gift wrapping or gift message services. However, you can have your order shipped directly to the recipient by entering their address at checkout. For any special requests, feel free to contact us, and we’ll do our best t
We’re sorry to hear your package was damaged during shipping. Please email us at [email protected] within 7 days of receiving your order. Include the following details:
In most cases, orders are processed individually and cannot be combined. Once an order has started processing, we’re unable to merge it with another. If you’ve placed multiple orders and want to check if combining them is possible, please contact us
If your tracking information hasn’t updated in several days or your package seems to be stuck:
If you received an incorrect item or size, we sincerely apologize for the error! Please email us at [email protected] with:. We’ll review your case and arrange for a replacement or refund.