My order says delivered, but I haven't received it?Updated 3 months ago

If your tracking information shows that your package was delivered but you haven’t received it, it’s possible the carrier marked it as delivered prematurely. Occasionally, tracking updates may indicate 'delivered' a day or so before the actual drop-off.

We recommend checking around your property, including porches, mailboxes, or other safe delivery locations. It’s also a good idea to ask family members, neighbors, or building management if they’ve received the package on your behalf.

Most packages marked as delivered will arrive within the next 48-72 hours. If your order hasn’t arrived after 3 business days, please email us with your order number, and we’ll assist you with the next steps, including a refund or replacement if necessary.