How will I know if my order is confirmed?
You will receive an order confirmation via email. By using this link you can further track your order. Just login with the email address used when making your purchase.
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Orders
A step-by-step guide to ensure your ordering process is smooth. Learn about payment options and the nuances of applying discounts.
How can I find my order number?
Once you placed your order you will receive an order confirmation email which will provide your order number. By using this link you can further track you order. Just login with the email address used when making your purchase.
Can I change the style, color or size after an order is placed?
We will do our best to make any order changes before your order ships. Please contact us immediately by email at [email protected] or by calling +1 (630) 345 8847. Most orders (unless items are preorder or backorder) are shipped within 24
Can I cancel my order?
We can cancel your purchase if you contact us within 24 hours of placing your order. If that's the case, please contact us immediately via email at [email protected] or by calling +1 (630) 345 8847. Most orders (unless items are preorder o
How can I track the status of my order?
Please use this link to track you order. Just login with the email address used when making your purchase. As an alternative option, if you have an account with us, please Sign In and go to "My Orders". Click "View Order" under Order Detail & Trackin
What is a Pre-Order item? What if I want to cancel a Pre-Order?
A pre-order item is one that you are ordering before we have it in inventory. You may cancel a pre-order item up until the time your order has finished processing and is ready for shipping. To cancel a pre-order item please contact us via email at co
Why was my order cancelled?
Occasionally, due to high traffic on our site, items may be sold out before our web store inventory can be adjusted. In such cases, we're unable to fulfill those particular orders.
Can I place an order over the phone?
Yes! Give us a call at 630 345 8847. Please note that our phone support has limited availability.
What should I do if I didn't get my order confirmation?
Order confirmation emails serve as a reassurance that your purchase has been successfully registered in our system. If you haven't received one, it can be concerning. Here's a step-by-step guide on what to do:. Sometimes, emails from new sources or a
Can I place a wholesale order?
Yes! Hardcore Italians is proud to offer wholesale. To apply, please fill out THIS FORM. Allow 1-3 business days for a response by phone and/or email.
How do I change my billing information?
Unfortunately, you are not able to update billing information after your order is placed. However, this will have no effect on your purchase.
Can I change my shipping address?
If your order has not yet shipped: Please let our customer service know immediately of the issue. Include your order number and updated address. Email [email protected]. If your order has already shipped: Contact the Post Office as soon as
My order says delivered, but I haven't received it?
If your order has not arrived within the next 3 business days after delivery, please email us at [email protected] for the next steps. In the meantime, we recommend checking with family, neighbors, or the post office.
I received the wrong item in my order
Receiving the wrong item in an order is never ideal, and we apologize for any inconvenience this may have caused. At Hardcore Italians, we're committed to addressing such issues promptly. On the rare occasion you receive a wrong item in your order, e
Preorder Items
A small number of items in our store are printed after you order them. Preorder items are always indicated in the products buying tab. If you place an order with regular items and preorder items, your order may be shipped to you in separate shipments
I'm missing an item from my order.
Unfortunately this can happen sometimes, but thankfully not very often. Regardless of your shipment country, if your item arrives missing or incorrect, no need to worry, we'll make sure you are taken care of. For the fastest resolution, please send u