We currently offer the following channels to contact support:. Email support is typically available from 9AM-5PM CST, 6 days a week. For questions about your order, please email contact@hardcoreitalians.com. If you are contacting us about an existing

<p id="isPasted">We currently offer the following channels to contact support:</p><h2 id="message-us"><strong>Message us</strong></h2><p>Email support is typically available from 9AM-5PM CST, 6 days a week.&#xA0;</p><p>For questions about your order, please email&#xA0;<strong>contact@hardcoreitalians.com</strong>. If you are contacting us about an existing order please include your order number. We&apos;ll always email you back within 24&#xA0;hours, but it&apos;s usually much sooner.</p><p>Parli Italiano? Feel free to write to us in Italian language&#xA0;as well!</p><h2 id="callus"><strong>Call&#xA0;us</strong></h2><p>If you prefer phone support, call us&#xA0;at&#xA0;&#x202D;(630) 345-8847&#x202C;. We have limited availability, so if we do not answer please leave a voicemail with your name, order number (if applicable), and your inquiry.</p><h2 id="instagram"><strong>Instagram</strong></h2><p>For&#xA0;simple questions, give us a follow and send a DM over to&#xA0;<a href="http://instagram.com/hardcoreitalians" style=" text-decoration: none;" target="_blank"><strong>@hardcoreitalians</strong></a>. We&apos;ll respond when we are able.&#xA0;</p>

How can I reach customer service?

What are your customer service hours?

Yes we do offer live chat, please click the bottom right corner of the screen. We also do offer phone support, call us at (630) 345-8847

<p>Yes we do offer live chat, please click the bottom right corner of the screen. We also do offer phone support, call us at (630) 345-8847</p>

Do you offer live chat or phone support?

We are located in the Chicagoland area in Illinois. There is currently no physical retail space.

<p>We are located in the Chicagoland area in Illinois. There is currently no physical retail space.</p>

Where is Hardcore Italians located?

How do I report an issue with my order?

Back To Store

Hardcore Italians

Contact Us

How much does shipping cost?

How do I track my order?

How do I know my order was confirmed?

How can I find my order number?

Can I change my order after placing it?

Can I cancel my order?

What is a Pre-Order? Can I cancel it?

Why was my order cancelled?

Can I place an order by phone?

What should I do if I didn't receive my order confirmation?

Can I place a wholesale order?

Can I change my shipping address?

My order says delivered, but I haven't received it?

What should I do if I received the wrong item?

What are preorder items?

What should I do if I'm missing an item from my order?

What are your shipping options and costs?

Do you ship internationally?

How long does it take to receive my order?

Can I update my payment information after placing an order?

What happens if my package is returned to sender?

Do you offer expedited shipping?

What is the Rush Processing option?

Do you offer gift wrapping or gift messages?

What should I do if my package is damaged during shipping?

Can I combine multiple orders into one shipment?

What should I do if my order is stuck in transit?

Why did I receive the wrong item or size?

Orders & Shipping

What is your return policy?

How can I return an item?

How can I exchange an item for another size, style, or color?

What items are non-returnable?

How long does it take to process a return?

Am I liable for return shipping costs?

What is your policy on damaged items?

How many days do I have to return or exhange an item?

Do you offer credit card refunds for returns?

Do you offer International returns or exchanges?

Can I exchange for a different size or style?

Do you offer extended Christmas returns?

How do I use store credit?

How long does it take to receive store credit?

Can I cancel my return request?

Can I return a gift I received?

What if I received the wrong item in a gift order?

Can I return an item if I've already used it?

How do I return or exchange a final sale item?

Returns & Exchanges

How do I choose the right size?

What materials are used for your clothing?

How do I care for my Hardcore Italians Merchandise?

When do you restock?

How to use product descriptions to make an informed purchase

How we handle backorders and out-of-stock items

How to manage your account and view order history

Do you offer gift wrapping or personalized notes?

Are your products made in Italy?

What is the Hardcore Italians E-Gift Card?

Are your products unisex?

How are your products packaged?

Can I customize products?

What makes Hardcore Italians products unique?

Where are Hardcore Italians products designed?

Do you offer limited edition products?

Where can I find Hardcore Italians products in stores?

Product Information

How do I apply a discount code to my order?

Why isn’t my discount code working?

Do you offer bulk discounts or wholesale options?

How can I get a discount code?

What promotions do you have available right now?

Can I use more than one discount code at a time?

Are there any discount exclusions?

What are the rules for using promotions?

Do you offer a Military or First Responder discount?

Can I use a discount code after placing my order?

Do you offer discounts for First-Time customers?

How can I stay updated on promotions and discounts?

Can I use a discount on sale items?

Why was my discount code not applied?

Promotions & Discounts

What is the Shirt of the Month Club?

How do I sign up or cancel my subscription?

Can I skip a month?

What is the cost of the subscription?

Are the designs exclusive to the club?

I'm having trouble logging in to membership pages

Whats included with the Shirt Club subscription?

How much is shipping for the Shirt Club?

When will my first shirt of the month delivery arrive?

When do member benefits kick in?

What are my coupon codes for Member Pricing?

How do I find out which shirt I will be receiving?

How does Shirt Club billing work?

How do I change my address?

How do I update my credit card info?

Can I change my size?

When does my membership expire?

What is your cancellation policy?

Can I cancel my membership?

Shirt of the Month Club

How do I create an account or reset my password?

What forms of payment are accepted ?

Is my payment information secure?

Can I pay in installments?

Why do I have to pay sales tax on my order?

Who is responsible for custom charges?

How do I update my billing or shipping address?

Account & Payment

Can I apply to be an influencer or brand ambassador?

What is a Brand Ambassador?

What do I get if I get accepted as a Brand Ambassador?

What do ambassadors have to do to participate?

Will my followers receive a discount code?

How do I submit my photos or reviews?

What should I do if I don’t see my photo featured?

How do I share my feedback or ideas?

Hardcore Italians Community

How do I update or delete my account?

What should I do if I didn’t receive my order confirmation email?

How do I unsubscribe from emails or SMS?

Technical Support