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Navigating Backorders and Out-of-Stock ItemsUpdated 9 months ago

There's nothing more disappointing than finding the perfect item, only to realize it's not immediately available. At Hardcore Italians, we're committed to keeping our customers informed and providing solutions when faced with backorders or out-of-stock situations. This guide will walk you through what to expect and how to handle these instances.

What is a Backorder?

A backorder occurs when an item is not in stock, but we expect more inventory soon. Instead of making you wait to order, we allow customers to purchase the item, and it will be shipped once available.

How Will I Know If an Item is on Backorder?

During your shopping experience, if an item is on backorder, this will be clearly indicated on the product page, as well as during the checkout process.

When Will My Backordered Item Ship?

Estimated ship dates will be provided on the product page and in your order confirmation. We aim to get the product to you as soon as possible and will notify you with tracking details once it ships.

Can I Cancel a Backordered Item?

Absolutely. If you decide you no longer want the item, you can cancel it from your account page or by contacting our customer service team.

Handling Out-of-Stock Situations

There are times when an item becomes so popular that it's entirely out of stock. In such cases:

  • Notification System: Sign up for restock notifications on the product page to be alerted when the item becomes available.
  • Alternative Recommendations: Our site will often suggest similar items or styles that are currently available.

Combining Orders with Backordered Items

If your order contains both in-stock and backordered items, the in-stock items will ship immediately, and the backordered item will ship separately once available, at no additional cost to you.

Payment for Backordered Items

You will be charged for the full amount of the order, including the backordered item, at the time of purchase. This ensures the item is reserved for you once it's back in stock.

While we strive to have all our items readily available, there are times when demand exceeds our expectations. We appreciate your patience and understanding in these situations and assure you we're doing our best to restock and fulfill orders promptly. Our customer service team is always available to address any additional questions or concerns.

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