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Managing Account and Order HistoryUpdated 9 months ago

At Hardcore Italians, your shopping experience is our top priority. To help you keep track of your orders, preferences, and account details, we've created a user-friendly interface. This guide is here to walk you through the essentials of managing your account and order history.

Accessing Your Account

To start, click on the 'Login' or 'My Account' button, typically located at the top right corner of our website. Enter your registered email address and password. If you've forgotten your password, there's a 'Forgot Password?' link to assist you.


Navigating Your Dashboard

Once logged in, you'll be directed to your dashboard. Here, you can:

  • Profile Details: Update personal information like your name, phone number, or address.


  • Change Password: For added security, regularly updating your password is recommended.



Viewing Order History

Under the 'Order History' or 'My Orders' tab:

  • Past Orders: View all previous orders, including details like order number, date, total amount, and items purchased.


  • Order Status: Check the current status of any order, whether it's 'Processing', 'Shipped', or 'Delivered'.



Reordering Made Simple

Want to repurchase an item you loved? Click on the specific order, find the item, and there should be a 'Reorder' option available.


Returns & Exchanges

In the 'Order History' section, you can also initiate returns or exchanges for eligible items. Simply click on the respective order and follow the prompts.


Managing Payment Methods

Under 'Payment Methods' or a similar tab:

  • Add New: Input new credit/debit card details or link other payment accounts.


  • Delete: Safely remove any outdated or unused payment methods.



Address Book Management

Under the 'Addresses' or 'Shipping Addresses' tab:

  • Add New Address: Great for when you're moving or want items shipped to a different location.


  • Edit Existing: Update any current addresses, ensuring accurate delivery.



Closing Your Account

We're always sad to see our valued customers go, but if you wish to close your account, please contact our customer service team for assistance.


Your account is designed to make shopping with Hardcore Italians straightforward and enjoyable. Keeping track of orders, managing your details, or making changes is just a few clicks away. And if ever in doubt, our dedicated customer service team is always ready to help.

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