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What should I do if I didn't get my order confirmation?Updated 6 months ago

Order confirmation emails serve as a reassurance that your purchase has been successfully registered in our system. If you haven't received one, it can be concerning. Here's a step-by-step guide on what to do:

1. Check Your Spam or Junk Folder

Sometimes, emails from new sources or automated systems might be filtered into the spam or junk folders of your email service. Ensure you check these folders for the confirmation email.

2. Verify the Email Address Used

It's easy to make a typo or use an alternative email address without realizing it. Log into your account on HardcoreItalians.com and double-check the email address you've registered with. Ensure that it's correct and the one you've been checking for the confirmation.

3. Wait a Few More Minutes

On occasions with high website traffic or minor technical hitches, there might be a short delay in sending out confirmation emails. Give it a little more time and refresh your inbox after a while.

4. Ensure Your Order Was Processed

  • Log into your account on HardcoreItalians.com.
  • Navigate to the "My Orders" section.
  • If your recent order appears there, it means your order was successfully processed, even if you haven't received the confirmation email.

5. Contact Our Customer Support

If you've tried all the above steps and still haven't received your order confirmation email:

  • Reach out to our customer support team via the "Contact Us" section on our website.
  • Provide them with details like your full name, the date you placed the order, and any other relevant information.
  • Our team will help verify the status of your order and resend the confirmation email if necessary.

Note: It's always a good practice to save or print the confirmation page immediately after placing an order online, as it can serve as a backup proof of your purchase.

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